Grievance Handling Unit

A structure to assist Female-Headed Households, war widows and other marginalized women in accessing entitlements and state services will be put in place in consultation with other state institutions and be supported by ONUR for effective implementation. This unit will ensure access to facilities to to bring a sense of normalcy to their lives.

The unit will handle grievances by receiving, reviewing and give appropriate responses. A hotline with a dedicated short code will facilitate communicating with the Unit.

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